Citizens Advice and Energy UK have responded to the Competition and Markets Authority (CMA) initial study into heat networks, which it delivered on Thursday 10 May. The CMA raised concerns over levels of consumer protection for heat network customers compared to gas and electricity and that some consumers were paying more for heat through heat networks. Chief Executive of Citizens Advice, Gillian Guy welcomed the recommendations and said: “With the proportion of households served by district networks and community heating expected to reach 20% by 2030, we need a regulatory regime that is fit for purpose.” Energy UK’s Chief Executive, Lawrence Slade echoed this view and said it was “important to ensure these customers have the same protections as those connected to the gas network.”
